|
The combination provides full range of customer communication services with Interactive
automated voice response and instant web call back capabilities.
Mountain View, CA, June 23, 2004---
thinkingVOICE, a sales and customer service optimization platform for small and
midsize ecommerce businesses today announced a joint marketing program with Angel.com
to provide a full range of communication services to eBay Power sellers.
thinkingVOICE and Angel.com offer easy to use, cost-efficient hosted software
models to optimize voice interactions and improve the customer experience.
Angel.com enables small or medium-sized businesses to create,
manage and deploy interactive voice response systems, allowing even a one or two person
operation to launch call center applications that sound just like that of a large company.
Using its patented web-based Site Builder technology, Angel.com customers can build IVR
applications that require no hardware investment in a matter of hours.
thinkingVOICE provides Sellers with the ability to add live
customer service on demand from their auction listings. After activating their account,
thinkingVOICE generates HTML code which the Seller cuts and pastes in their listings.
Prospective customers can immediately connect by phone to a sales agent by simply
clicking on a CallActivator™ button or link.
“We are pleased to be affiliated with Angel.com”,
says DC Cullinane, CEO, thinkingVOICE. “We share common objectives, to provide
a cost efficient voice communication solution for small and mid size businesses.
For auction sellers operating in a time sensitive environment, being able to provide
quality service is vital to their business. Sellers who utilize both services will have
a competitive advantage.”
“Our experience shows that small businesses want
cost-effective phone solutions designed to enrich their customers' experience.
We are pleased to be working with thinkingVOICE to provide eBay sellers with a
full service telephony solution, including our self-service IVR applications.
This will certainly improve perception and increase sales, two major objectives
of auction sellers,” says Michael Zirngibl, president and CEO of Angel.com
thinkingVOICE and Angel.com now offer free trials of their
services to eBay Sellers. To sign up go to
www.thinkingvoice.com/angel.
Angel.com Voice Sites review by PC Magazine.
About Angel.com
Angel.com is the leading provider of on-demand IVR solutions, which enable
organizations of all sizes to quickly deploy powerful telephony applications.
More than 2,000 customers turn to Angel.com's patented Voice Site technology
to power customer service and marketing phone numbers using intelligent speech
recognition that can automate most phone-based interactions. With a unique
Internet-based solution that requires no investment in hardware, software, or
human resources, Angel.com balances the need for superior communications with
affordable pay-as-you-go pricing.
Angel.com Press Inquiries
Mike Sweeney, Angel.com
sweeney@angel.com
About thinkingVOICE
thinkingVOICE is a highly flexible, hosted communication service that enhances
the customer experience and increases revenue at commerce sites, auction listings,
for service companies while providing a powerful conversion tool for any company's
direct marketing and online advertising. Its CallActivator application provides
live voice call back on demand. thinkingVOICE's intelligent call buttons and links
can convey more than a voice connection. They combine telephony capability with contextual
messaging and can deliver integrated information to multiple devices. thinkingVOICE
works with ecommerce sites, auction listings, online ads, directories, email signatures,
direct marketing offers, Google AdWords search optimization. For more information and
to sign up for the free trial log on to
www.thinkingvoice.com/startfreetrial.
thinkingVOICE Press Inquiries
Beverly Parenti
beverly@thinkingvoice.com
|
