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Sellers can provide live help for sales and customer service
questions by simply embedding thinkingVOICE CallActivator click-to-call buttons and
links in their auction listings.
Mountain View, CA, June 23, 2004--- thinkingVOICE, a sales
and customer service optimization platform for small and midsize ecommerce businesses
today announced its affiliation with DEK Consulting, creator of DEK AuctionManager.
“We are pleased to be affiliated with DEK Consulting and to
provide their customers with a simple solution to close more sales”, says DC Cullinane,
CEO, thinkingVOICE. “For eBay sellers operating in a time sensitive environment,
being able to provide instant service is vital to their business. And being able to speak
to customers or prospective customers instills trust, another key factor for auction sellers'
success.”
CallActivator buttons and links can be inserted anywhere you
can cut an paste HTML, including auction listings, ecommerce sites, AdWords and
banners, email messages, newsletters and direct marketing offers. To see a demo
go to
http://thinkingvoice.com/demoFlash.htm
or visit DEK at eBay Live in Booth 806.
“Our goal is to provide the premiere operating solution
from receiving merchandise to shipping. DEK Consulting teamed with Shoetime, an eBay
Power Seller, and continues to work daily with each of our clients to ensure we
have the most complete system available to eBay sellers today. DEK AuctionManager
makes it easy for sellers to set up and operate their businesses and now they have a
way to provide a free live phone connection to their customers. Shoetime, NSLMO and
singleshoesource are our first customers to use the thinkingVOICE service. They
like the fact that they can use their branding on CallActivator buttons and forms
and offer the same level of service as larger companies with call centers,”
says David Andrews, CEO, DEK Consulting.
thinkingVOICE offers free trials of its service for 30
minutes to be used within 30 days.
To sign up go to: www.thinkingvoice.com/startfreetrial
About DEK Consulting
DEK Consulting develops cost effective inventory and fulfillment management software
solutions for small businesses that enables them to compete head to head with larger
corporations. Their DEK AuctionManager is an easy to use application that provides all
the tools needed to succeed on eBay, from posting an item to payment processing,
fulfillment and inventory management. The Company holds the #1 position in Google and
Metacrawler search engines, and #4 in Lycos; DEK is also certified in the top 10 in UPS
and USPS for shipping solutions.
Find out more at www.dekconsulting.com
or www.dekauctionmanager.com.
For more information contact:
Amy Eastlick, amy@dekconsulting.com or
David Andrews, sales@dekconsulting.com
About thinkingVOICE
thinkingVOICE is a highly flexible, hosted communication service that enhances the
customer experience and increases revenue at commerce sites, auction listings, for
service companies while providing a powerful conversion tool for any company's
direct marketing and online advertising. Its CallActivator application provides live
voice call back on demand. thinkingVOICE's intelligent call buttons and links can
convey more than a voice connection. They combine telephony capability with contextual
messaging and can deliver integrated information to multiple devices. thinkingVOICE works
with ecommerce sites, auction listings, online ads, directories, email signatures,
direct marketing offers, Google AdWords search optimization. For more information and
to sign up for the free trial log on to
www.thinkingvoice.com/startfreetrial.
thinkingVOICE Press Inquiries
Beverly Parenti
beverly@thinkingvoice.com
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